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RETURNS POLICY

About Our Returns Policies

Raild offer returns for most items within 14 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Raild follow our general return policies, but some products have different policies or requirements associated with them.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item or the full instructions on cancellation and further information on your right of cancellation). 

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

• Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• Goods which may deteriorate or expire rapidly;
• A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
• Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
• Newspapers, journals or magazines with the exception of subscription contracts;
• Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control